FAQ
Do you offer Gift Cards?
Gift card availability depends on the individual stylist, as everyone operates independently. Please check with your stylist directly to see if they offer gift cards.
Should I wash my hair before a color service?
All color works best on clean, clarified hair, unless you are going to have lightener applied directly to the scalp. In that case you want to have your natural oils as a buffer. But if you are getting a foil service or single process color please come with clean, clarified hair.
What forms of payment do you accept?
Each stylist operates independently and sets their own payment policies. Please check with your stylist directly to confirm what forms of payment they will accept.
What is your refund policy on products purchased?
While we do not offer refunds, we are always happy to trade out a product or credit money to your account for future purchases. If you want to return a purchased product, it needs to be within 30 days from the original purchase.
What is your refund policy on services?
Refund policies may vary by stylist, as each is independently operated. If you have concerns about your services, please reach out to your stylist directly to discuss their policies and possible solutions.
How soon can I wash my hair after a color service?
All hair color is unstable for 48 hours so if it’s possible to wait 2 days before washing your hair that would be ideal. Washing too soon after a color service can increase the risk of your color fading.
What is your cancellation policy?
Cancellation policies are set by each independent stylist. Please contact your stylist directly to learn about their specific policy, including any fees or required notice periods.
Can clients bring in their own hair products?
We do not allow clients to bring their own products to be used at the salon. Because we are unfamiliar with your products we cannot guarantee our work if they are used.
Do you accept walk ins?
We are more than happy to accept walk in appointments if we have an availability. We do recommend calling first as we are not always able to accommodate walk ins.